Emergency Plumbing Guide: What to Do Before Help Arrives

Home plumbing emergencies are stressful. When water is flowing where it shouldn’t — or sewage, or no hot water in the middle of winter — the clock starts on damage. This guide gives a calm, practical playbook you can use the moment a plumbing emergency happens. Follow these steps to reduce panic, limit damage, and give your plumber the information they need when they arrive.

Burger Plumbing’s licensed technicians are available 24/7 for emergency plumbing near you. This guide explains what to do before help arrives and what information to have ready for dispatch.

Problem / Scenario

Plumbing emergencies come in several common forms:

• Burst pipe in a finished space.
• Major leak under a sink or from a water heater.
• Clogged toilet that’s overflowing.
• Sewage backup into a basement or fixture.
• No water during cold weather (possible frozen pipes).
• Sudden loss of hot water from a heater or boiler.

Each scenario needs quick, prioritized actions: stop the water source, contain the water, protect people and valuables, document the damage, and prepare safe temporary fixes if possible. This guide walks through those steps in plain language.

First 5 Minutes — turn off main water, shut individual fixtures, unplug electrical near water

When you first notice a major leak or burst pipe, act quickly and calmly.

• Find and close the shut-off for the leaking fixture first.
  • Sink, toilet, and some appliances have small shut-off valves under or behind them. Turn clockwise to close.
• If the fixture shut-off won’t stop the flow, go to the main shut-off valve and turn it off.
  • Main shut-off location: usually where water enters the house — basement, crawl space, garage, or near the water meter.
  • Know your main shut-off before an emergency. If you don’t, take a moment now to locate it and test that it turns.
• If water is near electrical outlets, appliances, meters, or a breaker panel, unplug small appliances and keep people away.
  • Do NOT touch electrical devices while standing in water.
  • If water reaches electrical panels or major wiring, call your electric utility and consider turning off power at the main breaker — only if it is safe to do so.
• Shut off gas appliances only if you smell gas or a technician instructs you to do so.
  • Otherwise leave gas systems alone; improper shut-off or restart can be dangerous.

Why this order? Stopping the source first prevents more water from entering the home. Fixture valves are quickest. The main valve is the fallback.

Next 10–20 Minutes — contain water with towels/sandbags, move valuables, capture photos for insurance

After slowing or stopping the flow, focus on damage control and documentation.

• Contain and divert water
  • Use towels, mops, buckets, and rugs to soak up and move water.
  • Create temporary dams with rolled towels or sandbags at doorways to stop water from spreading.
  • Put plywood or plastic under heavy items to prevent water wicking into wood.
• Move valuables and electronics
  • Lift furniture onto blocks or place it on plastic sheeting.
  • Unplug and move electronics to a dry, elevated spot.
  • Remove rugs and move them outdoors to dry.
• Protect floors and walls
  • Wipe up standing water quickly to limit warping and staining.
  • If water is contaminated (sewage), use disposable gloves and cloths; bag and seal contaminated materials.
• Take photos and notes
  • Photograph the scene from multiple angles: the source of water, affected rooms, labels on damaged appliances, and any visible pipe damage.
  • Note the time you discovered the issue and any steps you took (e.g., "main shut-off turned at 2:14 PM").
  • These photos and notes help your insurance claim and help your plumber plan for parts and equipment.
• Call for help
  • If you haven’t already, call your emergency plumbing provider or dispatch. Give them the quick facts: leak or backup, main shut-off status, and whether electricity is involved.

Authoritative guidance: FEMA and CDC recommend documenting damage for insurance and taking care with contaminated water — treat sewage contact as a health risk.

Temporary fixes — use pipe clamps, rubber and hose clamps, bucket and towels, plug minor toilet overflows

Temporary repairs can slow leaks while you wait. Use simple, safe methods. These are stopgap measures, not permanent repairs.

• For pinhole leaks or small pipe cracks:
  • Use a pipe repair clamp or a rubber patch secured with hose clamps. Clean and dry the area as best you can, then wrap rubber (or a section of inner tube) and tighten a hose clamp over it.
  • Wrap with plumber’s tape (Teflon tape) or self-fusing silicone tape for an extra layer. These materials buy time but are not permanent.
• For larger bursts:
  • If you can safely access the pipe, place a bucket to catch water and shut the main water off as soon as possible.
  • Use emergency pipe seal putty or epoxy kits if you have them — follow the product instructions.
• For leaking joints on copper or PVC:
  • A rubber patch plus hose clamp often works temporarily.
  • Do not use heat (torch) if water is present or if the area is near flammable materials.
• For toilet overflows:
  • Turn off the toilet shut-off at the base if possible.
  • If it’s still rising, remove the tank lid and press down on the flapper to stop more water from entering the bowl.
  • Use a plunger or a toilet auger for clogs. If sewage is backing up into other drains, leave the main issue to a pro.
• For water heater leaks:
  • If the leak is from the pressure relief valve, try tightening the discharge pipe or draining a small amount of water to relieve pressure—only if you can do so safely.
  • If the tank is leaking, shut off water to the tank and turn off the gas/electric power supply if safe to do so.
• For sump pump failures:
  • If safe, clear debris from the pit and test the pump by pouring water in. Keep battery backup systems charged if you have them.
• Safety-first tips for temporary fixes:
  • Use gloves and eye protection when handling contaminated water.
  • Don’t stand on wet floors if there are electrical hazards.
  • If unsure, wait for a technician rather than making the situation worse.

Practical note: Many temporary measures require basic supplies (towels, clamps, epoxy, putty, buckets). Keep an emergency bag with these items in a basement or utility room.

Safety and when to evacuate — electrical risk, sewage exposure

Safety is the top priority. Water plus electricity or sewage exposure creates real hazards.

• Electrical risk
  • If water is near outlets, switches, or your electrical panel, keep everyone out of the area.
  • Do not touch wet surfaces while barefoot or wearing conductive footwear.
  • If breakers are tripping repeatedly, or if you see sparks or burning smells, leave the house and call emergency services.
  • The National Fire Protection Association (NFPA) warns of fire and shock hazards when water contacts electrical systems.
• Sewage exposure
  • Sewage contains bacteria and pathogens. Avoid direct contact with sewage-contaminated water.
  • Wear gloves, eye protection, and waterproof boots. Dispose of contaminated materials properly.
  • The Centers for Disease Control and Prevention (CDC) offers guidance on cleaning floodwater and sewage, emphasizing personal safety and disinfecting surfaces.
• Structural damage or rapid flooding
  • If water is flowing rapidly and threatens structural integrity, evacuate immediately.
  • If you suspect a gas leak (smell of rotten eggs), leave the building and call your gas utility or emergency services outside the home.
• When to call 911
  • If anyone is injured or exposed to electrical shock.
  • If there is a fire, explosive gas smell, or other immediate life-safety threat.
  • For medical emergencies related to exposure or injury during the event.

Keep emergency numbers handy: local police, fire department, gas company, and water utility phone numbers. If you are unsure, err on the side of safety and call 911.

Quick Safety Checklist (bullets)

• Stop the water at the nearest valve or main shut-off.
• Keep people away from wet electrical outlets and panels.
• Move pets, children, and valuables out of the area.
• Contain water with towels and buckets; create dams at doorways.
• Wear gloves and eye protection when dealing with sewage.
• Photograph the damage for insurance and service dispatch.
• Call emergency plumbing and provide clear details.
• If you smell gas or see sparks, evacuate and call 911.

Authoritative sources: NFPA, CDC, and FEMA advise similar priorities: life-safety first, then property protection and documentation.

DIY vs. Call a Pro

Knowing what you can safely handle and what needs a licensed technician helps avoid bigger problems.

Do-it-yourself (safe, short-term)

• Turn off individual fixture or main water.
• Mopping up, drying, and moving valuables to limit damage.
• Use towels, buckets, rubber patches, and hose clamps as temporary measures.
• Plunge a toilet or run a hand auger for minor clogs (avoid aggressive tools in older piping).
• Replace a simple shut-off valve if you have plumbing experience and the water is off.

Call a professional (call Burger Plumbing or another licensed provider)

• Burst pipe inside a wall, or large pipe failure.
• Sewage backup or contaminated water in living areas.
• Leaks near electrical wiring or panels.
• Water heater tank failure or gas appliance issues.
• Major drain or sewer line blockage.
• Any repair that requires cutting, soldering, or re-pressurizing the plumbing system.

Why call a pro? Licensed technicians have the tools, parts, and training to do lasting repairs safely. We also handle safe disposal, permits, and testing where needed.

What Pros Do On Arrival

When a licensed technician arrives, they will focus on safety, diagnosis, and a plan for repair.

• Immediate safety assessment
  • Confirm water is off and electrical hazards are managed.
  • Ensure sewage or contaminated water is isolated.
• Damage control
  • Remove any remaining water and protect unaffected areas.
  • Install temporary patches or shutoffs to stabilize the system.
• Diagnosis
  • Locate the source of the leak or backup.
  • Inspect pipes, fittings, appliances, and sewer lines (may include camera inspection).
  • Test water pressure and check valves, pumps, and fixtures.
• Repair plan and estimate
  • Explain options in plain language: what needs immediate repair, what can wait, and what remains a temporary fix.
  • Provide an estimate for time and parts required. Ask about access and any special needs.
• Permanent repair or scheduling follow-up
  • Perform permanent repair if parts are available and the job is safe to complete.
  • If additional parts or permits are needed, secure the area and schedule a follow-up visit.
• Cleanup and documentation
  • Remove temporary materials and provide documentation of what was done.
  • Offer tips for preventing recurrence and recommendations for maintenance.

What to expect from Burger Plumbing technicians:

• Licensed technicians who identify and explain problems in plain language.
• Identification badges and photos on dispatch info; visible company trucks for safety and verification.
• 24/7 availability with typical dispatch times depending on distance and time of day. We aim for quick response; exact arrival depends on location and traffic.

What to tell your plumber — system age, recent work, visible symptoms

When you call, clear information helps dispatch the right technician and equipment.

Tell them:

• The exact problem (burst pipe, overflowing toilet, sewage smell, no hot water).
• Where the issue is located (basement, kitchen, second-floor bathroom).
• Whether you turned off any valves and which ones.
• Whether electricity or gas is involved.
• Age of the home and plumbing system (if known).
• Any recent plumbing or remodeling work.
• Visible signs: wet ceilings, sagging floors, discoloration, smell of sewage, gurgling drains.
• If you have photos, text or email them if your provider accepts images.

Prepare answers to:

• Do you have an accessible main water shut-off?
• Is the street/curbside cleanout accessible for sewer issues?
• Are there pets or obstacles we should know about?

Insurance and documentation tips

• Take photos before and after any temporary repairs.
• Keep receipts for any supplies you buy (towels, clamps, putty) and for professional service.
• Note the time you discovered the problem and when you called for service.
• For flood or major water damage, FEMA and many insurers recommend documenting all damaged items with photos and lists.
• Notify your insurance company early — many policies require timely reporting.

Authorities like FEMA and the CDC recommend careful documentation and safe handling of contaminated water.

Prevention & Maintenance

Many emergencies can be reduced or prevented with simple maintenance.

• Know your shut-off locations
  • Main water shut-off, individual fixture shut-offs, and the sewer/cleanout access.
• Routine checks
  • Inspect visible pipes for corrosion or drips seasonally.
  • Check water heater and boiler for leaks and rust.
  • Test sump pump and battery backup before heavy rain seasons.
• Drain care
  • Avoid putting grease and large solids down kitchen drains.
  • Use hair traps in showers and clean them regularly.
  • Consider annual professional drain cleaning to reduce blockages.
• Winter prep
  • Insulate exposed pipes and keep heat at safe levels in cold spells.
  • Let faucets drip during extreme cold when appropriate, per local utility guidance.
• Scheduled maintenance
  • Annual water heater inspection and flushing extends life and reduces failure risk.
  • Backflow prevention testing per local code requirements.
  • Sewer camera inspection every few years if you have recurring clogs or older lines.

Authoritative references: International Plumbing Code (IPC) and local plumbing codes govern many maintenance and testing requirements. Check with your local building department for code-based schedules.

Costs & Time Factors (ranges, not quotes)

Costs and repair time depend on severity, accessibility, parts, and whether sewer lines or structural repairs are involved. These ranges are general and intended to set expectations.

• Minor fixture repairs and small leaks
  • Time: 30–90 minutes
  • Cost: lower-range service call plus parts (minor valves, seals)
• Moderate repairs (pipe clamping, replacing sections)
  • Time: 1–3 hours
  • Cost: moderate — parts and labor depend on pipe type (PVC vs. copper vs. PEX)
• Water heater or boiler repairs
  • Time: 1–4 hours for many repairs; replacement takes longer
  • Cost: depends on parts and whether full replacement is needed
• Sewer line repairs or replacements
  • Time: hours to multiple days depending on trenching vs. trenchless repair
  • Cost: higher due to excavation, line replacement, or lining
• Emergency after-hours response
  • Time: technicians dispatched 24/7; arrival time varies by location and traffic
  • Cost: after-hours or emergency dispatch may include higher service fees

These ranges are for planning only. A licensed technician provides an on-site assessment and estimate. Having photos and clear details ready speeds diagnosis and helps technicians bring the right parts.

When It’s an Emergency

Call for emergency plumbing help right away if any of these apply:

• Water is flowing freely from a broken pipe or overflowing appliance.
• Sewage is backing up into living spaces.
• Water is near electrical panels, outlets, or appliances.
• You see structural distress: sagging ceilings, rapidly spreading water, or collapsing floors.
• A gas smell or suspected gas leak is present.
• A water heater is leaking heavily or you suspect imminent failure.

If life-safety risks exist (severe electrical hazard, fire, gas leak, or injury), call 911 first.

Emergency plumbing services are available 24/7; when in doubt, call and describe the situation. The dispatcher can advise whether to evacuate and how to stay safe until a technician arrives.

FAQ (2–4 common questions)

Q: How do I find my main water shut-off? A: Look where the water line enters the house — basement, crawl space, garage, or near the water meter. In cold climates, it may be inside to prevent freezing. If you can’t find it, contact your water utility or check your home’s original plans.

Q: Can I use duct tape or caulk to fix a leaking pipe? A: Duct tape or caulk may slow a small leak briefly, but they are not reliable for plumbing repairs. Use rubber patches, hose clamps, or plumbing tape for temporary fixes and call a licensed plumber for a permanent solution.

Q: What should I do if sewage backs up into my basement? A: Stop using water in the house, avoid contact with the sewage, and call an emergency plumber immediately. Wear protective gear if you must be near the water; the CDC warns that sewage contains harmful pathogens.

Q: Will my homeowner’s insurance cover water damage? A: Coverage varies by policy and cause. Water damage from sudden, accidental events is often covered; wear-and-tear or neglect-related damage may not be. Document everything and call your insurer to report the loss. FEMA provides guidance on flood vs. other water damage coverage.

Local/Seasonal Considerations

Know local conditions and utility procedures to act fast.

• Know local shut-off and utility numbers
  • Keep your water utility, gas utility, and electric provider phone numbers in an accessible place.
  • Some cities have curbside water meters or street shut-offs that utilities control during emergencies.
• Follow local freeze warnings
  • If your area issues a freeze warning, take steps to prevent frozen pipes: insulate exposed piping, let faucets drip, and open cabinet doors to let warm air circulate.
• Boil-water notices and water quality alerts
  • If your utility issues a boil-water notice after an outage or loss of pressure, follow the guidance from your local health department or water utility. The EPA provides guidance on boil-water notices and when to follow them.
• Seasonal heavy rains and sump pump prep
  • In rainy seasons, ensure your sump pump is serviceable and discharge lines are clear. Consider a battery backup for power outages.
• Local permit and code requirements
  • Some repairs, especially sewer or structural, require permits. Local building departments enforce the International Plumbing Code (IPC) and local amendments. A licensed plumber can advise and pull permits when required.

Practical Packing List: Emergency Plumbing Kit

Keep a small kit ready to limit damage during the first minutes:

• Flashlight and fresh batteries.
• Adjustable wrench and pliers.
• Bucket and extra towels or rags.
• Rubber gloves and eye protection.
• Pipe repair clamp, hose clamps, rubber patches.
• Self-fusing silicone tape and plumber’s tape.
• Emergency drain auger (hand auger) and plunger.
• Waterproof plastic sheeting and garbage bags.
• Camera or smartphone for photos.

Having these items makes a big difference in the first 20 minutes.

Trust & What to Expect from Burger Plumbing

When you call Burger Plumbing for emergency plumbing near you:

• Licensed technicians respond and identify issues in plain language.
• We operate 24/7 to handle urgent problems.
• Dispatch will ask for photos and key details to send the right technician and tools.
• Technicians arrive in marked trucks and carry identification.
• We provide a clear explanation of the problem and recommended repairs.
• We aim to respond quickly; typical arrival times depend on location, time of day, and traffic. The dispatcher will give an estimated arrival window.

We share customer testimonials and photos of our technicians and trucks for verification. If you have questions about any steps taken, ask the technician to explain. Clear communication helps everyone move safely and efficiently.

Authoritative References & Safety Guides

• Federal Emergency Management Agency (FEMA) — guidance on flood cleanup and documentation.
• Centers for Disease Control and Prevention (CDC) — advice on sewage exposure and cleaning.
• National Fire Protection Association (NFPA) — safety around electricity and water.
• Environmental Protection Agency (EPA) — information about drinking water safety and boil-water notices.
• International Plumbing Code (IPC) — industry standards referenced by local building departments.

These organizations provide practical safety and cleanup guidance; follow their recommendations during and after an emergency.

Final thoughts — stay calm, stay safe, and document

Plumbing emergencies are disruptive, but a calm sequence of actions reduces damage and speeds repair:

1. Stop the source (fixture shut-off, then main shut-off).
2. Protect people and electrical safety.
3. Contain water and move valuables.
4. Photograph and document the scene.
5. Use safe temporary fixes if appropriate.
6. Call a licensed emergency plumber and provide clear information.

Keeping an emergency kit, knowing shut-off locations, and having local utility numbers ready will reduce stress. When you call Burger Plumbing, we’ll walk you through immediate steps and dispatch a licensed technician to help.

Call Burger Plumbing now — or reach us anytime at  1-877-778-5124 .